Frequently Asked Questions
Everything you need to know about your next gaming upgrade.
How are your prices so much lower than other retailers?
At Cost Plus Gaming, we operate on a transparent cost-plus model. We source high-end components and consoles directly from manufacturers and add a small, flat markup to cover our operations, ensuring you get the best deal possible.
What is your shipping policy for high-value electronics?
All orders are shipped via insured carriers with signature confirmation required. We typically process orders within 1-2 business days, and you will receive a tracking number immediately upon dispatch.
Do your products come with a warranty?
Yes, all electronics sold are brand new and include the full manufacturer's warranty. Additionally, Cost Plus Gaming offers a 30-day functional guarantee to ensure your gear arrives in perfect working order.
What is your return policy for opened hardware?
We accept returns on unopened items within 30 days. For items that have been opened or used, a 15% restocking fee may apply to cover testing and certification for resale as open-box inventory.
Do you offer technical support for PC builds?
Absolutely. Our team of expert technicians is available via live chat and email to assist with compatibility questions, driver installations, and basic troubleshooting for any components purchased through our store.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options through Affirm to help you build your dream setup now and pay over time.